Blog

Hi, I am Josien Pieters, the latest addition to the Koos Team, bringing some female touch to the office! I have a Bachelor degree in Industrial Design Engineering (TU/e) complemented with a [...]

Things are going well at Koos HQ. This means we’re growing and we’re hiring! Are you the one genius service designer who will enrich our team with all your skills, competences and [...]

Last week Koos was invited for a 2 hour guest lecture at the University of Amsterdam. The course ‘Design driven business innovation’ learns students how design is not only suited to [...]

We have just emailed our latest news letter, it’s in Dutch only. Read it here: Service Design Nieuws Topics in this news letter:

Especially large organisations have trouble innovating. There’s a risk averse mentality and only few people dare (and get the mandate) to start or try something new. A culture exists, where [...]

We zijn weer op zoek naar een stagiair(e)! Doe relevante werkervaring op in een dynamisch service design bureau. De wereld verandert sneller dan ooit, innoveren is essentieel om relevant te [...]

Although Service Design is a creative and fuzzy process, it delivers concrete and hard results for brands and businesses. Loyalty, advocacy and trust as the holy grail for long term business [...]

Creative problem solving by capitalizing Young KLM talent Result: Four times a year young talents are given a stage to be creative and generate solutions for strategic problems within the KLM [...]

Designing a future proof service for a rapidly changing market. Result: For the first time in the history of AEGON a complete customer focused service design project was initiated together [...]

What is service design? Service design is a discipline that helps organisations to design winning, value adding services. It focuses on enhancing usability, NPS, loyalty as well as efficiency and [...]