Blog

Vier inspirerende interpretaties Het Koos symposium bleek een inspirerende middag voor de klanten en relaties van Koos die geïnteresseerd zijn in hoe je als organisatie een ‘groei [...]

Strategy and service design of a revolutionary online coaching platform Result: Together with Beter, full subsidiary of ABN AMRO, we’ve changed the market of health and safety services in [...]

Defining & exploring Innovation Domains for future airport development Result: Together with Schiphol Airport Planning and Strategy we’ve defined and explored several innovation [...]

Creating differentiating client focused service level propositions Result: In order to provide a full power solution and create on a long-term relationship with our customers, the Pon Power  [...]

Creative problem solving by capitalizing Young KLM talent Result: Four times a year young talents are given a stage to be creative and generate solutions for strategic problems within the KLM [...]

Designing a future proof service for a rapidly changing market. Result: For the first time in the history of AEGON a complete customer focused service design project was initiated together [...]

What is service design? Service design is a discipline that helps organisations to design winning, value adding services. It focuses on enhancing usability, NPS, loyalty as well as efficiency and [...]

Koos is pleased to offer a special section of easy to use DIY service design tools. To get an idea of what tools we offer and when to use ‘m, read on! Tools & application guide Next to [...]

Koos is pleased to offer a special section of easy to use DIY service design tools. To get an idea of what tools we offer at the moment, check out our blog ‘tools overview‘. 1. [...]

Koos is pleased to offer a special section of easy to use DIY service design tools. To get an idea of what tools we offer at the moment, check out our blog ‘tools overview‘. In [...]