De groeiende noodzaak van service design
Binnen steeds meer bedrijven wordt het belang van service design, waarbij wordt gekeken en ingespeeld op alle touchpoints in een customer journey, erkent. Emerce publiceerde afgelopen week het [...]
Contextmapping lecture at TU Delft
Busy times at Koos HQ! Yesterday Robbert-Jan presented two customer research cases to roughly 200 students at Delft University of Technology. The course was called ‘context and [...]
Koos accelerating
At Koos we believe that a strong, shared vision and internal values will help you to steer your company into the right direction and get to your goals faster. During our own spring clean up [...]