Especially large organisations have trouble innovating. There’s a risk averse mentality and only few people dare (and get the mandate) to start or try something new. A culture exists, where [...]

We zijn weer op zoek naar een stagiair(e)! Doe relevante werkervaring op in een dynamisch service design bureau. De wereld verandert sneller dan ooit, innoveren is essentieel om relevant te [...]

Although Service Design is a creative and fuzzy process, it delivers concrete and hard results for brands and businesses. Loyalty, advocacy and trust as the holy grail for long term business [...]

Creative problem solving by capitalizing Young KLM talent Result: Four times a year young talents are given a stage to be creative and generate solutions for strategic problems within the KLM [...]

Designing a future proof service for a rapidly changing market. Result: For the first time in the history of AEGON a complete customer focused service design project was initiated together [...]

What is service design? Service design is a discipline that helps organisations to design winning, value adding services. It focuses on enhancing usability, NPS, loyalty as well as efficiency and [...]

Koos is pleased to offer a special section of easy to use DIY service design tools. To get an idea of what tools we offer and when to use ‘m, read on! Tools & application guide Next to [...]

Koos is pleased to offer a special section of easy to use DIY service design tools. To get an idea of what tools we offer at the moment, check out our blog ‘tools overview‘. 1. [...]

Koos is pleased to offer a special section of easy to use DIY service design tools. To get an idea of what tools we offer at the moment, check out our blog ‘tools overview‘. In [...]

DUTCH DESIGN WEEK: MEGA TRENDS UPDATE The world evolves faster than ever. That’s the message of our Koos’ blog Megatrends for 2010: “Time for the big clean up!“. Our needs [...]

Hi everyone, I’m Esmee Mankers! I’m not a new intern, since I have been working with Koos for two months now. I haven’t written an introduction blog though, so here it is. [...]

Frank, our new service designer, has great 3D rendering skills. Which he used to bring Koos to life! Right on the spot: Koos is a little quirky, yet a stylish hipster.

Designing a revolutionizing online intermediating shopping service Result: An ambitious and differentiating development plan, ready to be implemented by the organisation Project: Design research [...]

Helping the team of the Telegraaf Media Group turning the successful Vrouw tabloid into an online media concept Result: An ambitious and differentiating concept, ready for development. Project: [...]

“I’m Frank van de Ven and I am joining Koos as of September. My background is in Industrial Design in Eindhoven (TU/e). After an adventure in setting up a design start-up in Montreal, [...]

Koos heeft samen met vrienden en klanten een gezellig middagje rondgevaren op de Amsterdamse grachten! Emmily, hartelijk bedankt voor de mooie foto’s!      

We’re encountering a big shift towards online shopping, but where will it stop? Endless possibilities Koos conducted qualitative research into the psychological motivations behind online [...]

A lot of literature has been published about what makes companies successful. Mike Myatt writes on Forbes.com about the shift in corporate paradigms:“And while many read about the exploits of [...]

Hi! I’m Philip Hoogreef, a 22 year old student at the Delft University of Technology, currently halfway my Master programme ‘Strategic Product Design’.  For the coming months, I will strengthen [...]

Edit 13/7: We’re happy to announce we found a very bright strategic designer! He’ll present himself here shortly!    Business is going well at Koos HQ and we have decided to [...]