Blog

Vorige week vrijdag waren we op een work-out van het service design netwerk over service design in de zorg. Hierin vertelde Jiska de Wit, service innovatie manager in het Universitair Medisch [...]

   Woah! Looking back at my first week at Koos makes me realise that time has passed so quick! Almost two months have passed since I started working as a Service Design Consultant and so much has [...]

Strategy and service design of a revolutionary online coaching platform Result: Together with Beter, full subsidiary of ABN AMRO, we’ve changed the market of health and safety services in [...]

Creating differentiating client focused service level propositions Result: In order to provide a full power solution and create on a long-term relationship with our customers, the Pon Power  [...]

Especially large organisations have trouble innovating. There’s a risk averse mentality and only few people dare (and get the mandate) to start or try something new. A culture exists, where [...]

Although Service Design is a creative and fuzzy process, it delivers concrete and hard results for brands and businesses. Loyalty, advocacy and trust as the holy grail for long term business [...]

Designing a future proof service for a rapidly changing market. Result: For the first time in the history of AEGON a complete customer focused service design project was initiated together [...]

What is service design? Service design is a discipline that helps organisations to design winning, value adding services. It focuses on enhancing usability, NPS, loyalty as well as efficiency and [...]

Koos is pleased to offer a special section of easy to use DIY service design tools. To get an idea of what tools we offer and when to use ‘m, read on! Tools & application guide Next to [...]