- Service design
Service design
Service design helps organisations innovate by understanding the changing needs of their customers and building an organisation that is capable of developing products and services people love to use. - Our clients
Our clients
- Our Tools
Our Tools
- Our blog
Our blog
- About Koos
About Koos
The faces and vision of Koos - Academy
Academy
Service Design Academy - Contact
Contact
About Koos
The faces and values of Koos
We’re an international service design agency
We can help you create a better business, by improving your customer experience, designing new services and helping you implement methodologies to make your organisation more adaptive to change.
The Koos team
At Koos, we have a diverse and enthusiastic team of design researchers, strategists and creatives.
Jules Prick MSc.
Partner
Jules is partner at Koos and has more than 10 years experience in user centered innovation and customer experience design.
Robbert-Jan van Oeveren MSc.
Partner
Robbert-Jan is partner at Koos. He is a strategic thinker and gets excited about complex systems, business models and opportunities for growth.
Kasper van der Knaap MSc.
Partner Lisbon office
Kasper is managing partner at Koos Lisbon and brings in the southern vibes from his experiences in Brazil. He is always looking to bring people and cultures together by using design methods.
Niels Corsten MSc.
Senior Service Design Consultant
Niels is crazy about sharp value propositions and devouring books about innovation. With his skills in visualisation he translates ideas into lively service concepts!
Floor Smit MSc.
Senior Service Design Consultant
Floor asks questions, a lot. She has a strong will to thoroughly understand the matter at hand before switching to result driven project leader mode. She knows how to combine business desires with the customer needs, whilst monitoring the feasibility. Loves Q&A games, drinks and bad jokes.
Sanne Kempers MSc.
Senior Service Design Consultant
With her years of experience as a qualitative researcher, Sanne can read anyone. The translation from user needs to a good and pleasant service is what Sanne stands for. In the evening, Sanne secretly loves to binge watch the worst television.
Hidde Burgmans MSc.
Senior UX Consultant
With his experience as product owner, Hidde knows best when it comes to putting an ultimate experience together. Hidde is your friend in concretizing all of your digital products, including inappropriate hashtags #excited #daretoask #interwebs
Karen Koekoek MSc.
Senior Service Design Consultant
With some great experience abroad, Karen brings a whole different act to the stage! With her creative skills and background at KLM Airlines, she is always up for a challenge.
Nynke Schrakamp MSc.
Senior Service Design Consultant
Nynke has successfully implemented service design thinking in multiple companies, and she is on a mission! Nynke is crazy about cars and anything related to them.
Jeroen Otte MSc.
Service Design Consultant
Jeroen smashes through projects as if he’s playing one of his rugby matches. He puts in all his effort to reach the end of the line!
Nathalie Meuleman MSc.
Service Design Consultant
Nathalie gets inspired by the theory behind creativity and Service Design, and its practical effects on companies. This makes her a passionate Service Designer who doesn’t shy away from challenges!
Boris Jockin MSc.
Service Design Consultant
With his quick thinking and refreshing approach Boris creates new insights into complex problems like a streak of lightning. As a parttime in-office DJ he never hesitates to share his terrible taste in music with us.
Noortje Hartman MSc.
Service Design Consultant
Noortje gets enthusiastic from strategy and branding and with her down-to-earth vision, she keeps oversight in the chaos. That chaos can actually be found in her shoe closet, because it is too small for her huge collection.
Kaspar Kazil MSc.
Service Design Consultant
Kaspar believes that there’s always a ‘big idea’ in every case he works on, and he isn’t satisfied until he’s uncovered it. As a part-time music producer with an actual (self-proclaimed) taste in music, he sometimes has a hard time putting up with the likes of Boris and Pim.
Serena Westra MA.
Service Design Consultant
With her diverse background, Serena is good at visually simplifying complex information. She visualises absolutely everything: from conference to travel adventure, from customer journey to album-cover.
Emilie van Spronsen MSc.
UX Designer
With a background in Interaction Design at the Delft University of Technology and a passion for graphic design, Emilie is the go-to-person for great digital services!
Jelmer Kok BSc.
Service Designer
Jelmer is the hard working designer at Koos! He studies Industrial Design engineering at Delft University of Technology and joins design projects at the coolest service design agency in the Netherlands!
Paula Peereboom
Office Manager
Paula, being office manager, takes care of her Koosies. She holds sway in the field of administration and personnel, so that the rest can go out and be creative. She teaches us structure and the importance of cleaning up our mess. By the way, she is also kind of sporty (or at least that’s what she told us).
Michaël Vijfvinkel BSc.
Service Design Intern
Michaël finished his bachelor Industrial Design Engineering at the TU Delft and is now on his way to graduate at Strategic Product Design. He is determined to make it in the world of Service Design!
Jessie Lauret
Service Design Intern
Jessie is our new recruit from Eindhoven. With her fresh perspective on services and design, she stepped into the professional world of service design, full of enthusiasm and dedication!
Pim Tiemessen
Freelance Designer
Pim ‘a.k.a. George’ is our in-house freelance designer. Next to stunning designs for websites and animations, he produces an endless stream of bad 80’s music. What else?
Work at Koos?
Does your heart skip a beat when thinking of user research, strategy and design? Do you like working with a diverse and enthusiastic team of some of the brightest creatives? Then a job at Koos, Service Design might just be the job for you! Keep an eye on any vacancies on our blog. You can also send us an open application, as we are always on the lookout for great thinkers and doers.
Internship at Koos?
Since almost all of our projects are for Dutch clients, it is currently a must for our Service Designer Interns to be fluent in Dutch. If you are, then please read on!
Are you one of those aspiring students that loves Services Design? Are you looking to boost your skills at an innovative design agency and learn from the brightest? Then an internship at Koos, Service Design might just be for you! Apply for an internship by sending us an email with why you should be our next intern and we will make sure that you will hear from us.
The core values of Koos
Koos believes that organisations and people will collaborate more pleasant, effective and better if they have a strong match on personal core values. Core values also offer guidance in everything we do, as a person and as an organisation. Do you match with our core values?
Think design
Combine analytical thinking with a creative approach. Communicate visually. Prototype and iterate.
Expert
Keep growing. Keep learning. Keep reading. Deepen your expertise.
Honest and sincere
Honesty is the best policy. Be open and transparant. Communicate expectations.
Fun
Work is fun! Do what gives you energy and always leave space for a bad joke!
Transform
Always try to do it better and smarter than last time. Do not fall into routines and always challenge the status quo.
The origin of Koos
Koos is a Dutch phlegmatic guy that says it like it is. He is curious of everything that happens in the world and applies everything he discovers to his projects. He is a ‘gezellige’ guy as well. He doesn’t speak consultant language, but says what he means, so that everyone understands. He listens to what you say and likes to think with you about innovating your service! We think a brand is essentially the personality of your company, which also deserves a personal name: Koos.
Koos has seen a lot of the world. Here you can see some of his holiday pictures.
Want to know more about Koos?
Come by at our office and let’s drink a cup of coffee! Let’s get to know each other. Or call the Koos Hotline and we will explain what Koos can offer you.
