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Service Design Academy
Are you ready to create impact? Become a customer experience champion!
Educating business professionals in a changing world
Our Service Design Academy is intended to help (future) challengers in large organizations to make a difference. Our goal is to let these challengers explore the world of service design and provide them with the right tools to conquer their obstacles and boost their innovation skills.
Service Design Exploration
Monthly – Join for free!
You are invited to join us and other professionals for one of the fun, informative and casual afternoon sessions. During our monthly gatherings, we explore subjects related to service design in practice.
One of Koos’ design consultants decides on the subject and prepares a session, often including short presentation, theory, practical assignment and discussion.
Previous topics:
- Agile & Service Design
- Lego Serious Play
- Design for Relationships
- Design Sprints
Service Design Masterclass
2-day Class – fixed price
The Service Design Masterclass is a two-day intensive, interactive training developed to boost your innovation skills.
It is a hands-on experience that will inspire professionals from different industries and help them with practical knowledge, tips and methods to design the ultimate customer experience and to transform their organisation for the future. The methodology is set-up in such a way that you’ll be able to implement your learnings directly during your daily work.
Next editions:
- 16-17 May 2018 – Amsterdam, Nederland
- 4-5 June 2018 – Lisbon, Portugal
- 25-26 June 2018 – Amsterdam, Nederland
- 1-2 October 2018 – Amsterdam, Nederland
In house training
Custom pricing
We believe that in order to stay relevant for your customers your organisation should be able to react to the changing world around us. That’s why we train organisations to implement service design methods and tools themselves. And not only to adapt simple tools, but also to implement a consistent way of working and corresponding state of mind.
We set up an intensive program, custom designed for your organisation. We teach a practical methodology with inspiring masterclasses and hands-on workshops. Using a train the trainer principle, we help companies use service design methodology like customer research, customer journeys, experience vision, service blueprints, etc.
Innovate for the world of tomorrow
The world around us is changing faster than ever. As an organisation it is no easy task to reinvent yourself, stay relevant to your customer and realise sustainable growth, all at the same time.
Service design is a result-focused methodology, which can help to seize or create opportunities, test service concepts and commercialise ideas quicker than any other.