Koos is pleased to offer a special section of easy to use DIY service design tools. To get an idea of what tools we offer at the moment, check out our blog ‘tools overview‘. In today’s blog: our ‘Client value scan’, a half a day workshop to create a simple segmentation, based on knowledge available in an organisation.
A refreshing perspective on what you can do for your clients
Lots of companies are focused on their own products and technology. By looking through the eyes of your (different types of) customer you’ll find refreshing insights on their perspective. Understanding your client allows your team to focus and add value to your business. It is important to do the quick scan together with your team as going through the process together is as important as the results.
Workshop preparation (25 min)
Print Client Value Scan sheet (5 times) – click to download
Post-its & pencils Scissors & glue/tape Magazines (the more the better)
Send homework to team
1. Homework & Ice breaker – team (30 min)
Everyone describes 2 important clients using pictures and quotes.
Present them to the team and discuss their different (primary) needs.
2. Cluster your different clients – teams (30 min)
Look for common denominators in the needs of your clients and cluster them accordingly. Aim for 3 to 5 different segments, and give them a catchy name that is relevant to their behaviour and your market (e.g. the Strategic Planner)
3. Understanding the different segments – team (30 min per cluster)
Break up in teams and divide your clusters. Use post-its and one Quick Client Scan sheet per cluster to define the different aspects and needs (1-6).
4. Bring your segments to life – team (30 min per cluster)
Bring each segment to life (7-9) by making personas based on their specific needs. Use magazines, glue, tape, pencils and the quotes and pictures of your homework to fill in the rest of the sheet.
5. Digitalise & print – you
One dedicated person digitalises each persona and distributes the results to the rest of the team.
Use our Quick Client Scan together with your team.
Need a little help getting started? Call the Koos hotline at 020 753 0154!
