Warm Welcome & Response
Humbled by your positive feedback, we want to thank all who attended at our inaugural Service Design Experience 2016 event last Thursday at the Impact Hub Amsterdam. We were delighted to welcome such a great group of enthusiastic people of diverse backgrounds. It was wonderful to see innovators in action, candid in sharing experiences and discussing their current and future challenges.
Opening Keynote: Service and Experience Design
Jules Prick, Partner of Buro Koos opened the event introducing our first speakers: Fedra Medeiros and Nuno Pereira talking about Service and Experience Design at NOS. A big thank you to them as they came all the way from Portugal to share their view and learning experiences.
First Round of Workshops
Following the first round of workshops; Visual Thinking, Experience Design, Agile Implementation and Rapid Prototyping accompanied by sweet energizers. Tony’s Chocolonely chocolate and the organic banana bread were our favorite. Good choice Impact Hub Amsterdam! 🙂 We are grateful for their overall support that day.
Second Round of Service Design Tasting
After the workshop round one, the participants where treated with a lovely quiche made with seasonal ingredients and tasty sandwiches to regain the energy level for the second round of workshops. The participants were happily divided by choice of preference and were able to do a service design tasting of two workshops during the whole day.
Closing Keynote: Passenger Experience
Last but not least a huge thank you to our closing keynote speaker Daan Noordeloos, who opened his presentation with fasten your seatbelt, shared more than a few laughs with us and kept us inspired till the end with a whole new perspective on the passenger experience.
Keynote speaker: Daan Noordeloos, Marketing and Customer Strategies at Transavia
“Passenger Experience is it at an art or a science” – The Answer is YES!
After Drinks
With the high energetic workshops, the powerful closing of Daan and the lively ambience among the audience, the responses to the event have been overwhelmingly positive. To top it all off, many of us were looking forward to meet new people, discuss ideas and share good banter in a relaxed atmosphere. In the Impact Hub Café, the event continued long after with great wine, beer, juices, nice crips supporting delightful conversations in an informal and vibrant setting.
Stay in touch
Once again thank you to those who joined us in launching the Service Design Experience 2016. We see this just as a start of creating a highly active and connected community for like-minded innovators who see the importance of putting the customer in the centre of their business model.
So don’t be shy and join our LinkedIn Service Design Experience group to keep the discussion going! In addition, if you aren’t already, make sure you don’t miss out any tailor future events and interesting updates around your needs and interests by following us on Facebook, Twitter and LinkedIn.
