Blog

On July first, Koos has been invited to speak at the BVM-Fachtagung in Berlin. It is a symposium about the role of research in  improving the customer experience. Just the way we like it as [...]

We, as service designers, keep telling everyone that designers can help organisations build better businesses. Not just to make things look fancier, but designers can also add value in more [...]

At Koos, we’re organising a workshop to think about mobility of the future. Will we all be sharing our cars? Will we still own cars at all? Will cars drive themselves? And how should an [...]

Edit 24/3: we found a service design hero! Koos is looking for a superhero service design consultant! We’ve compiled a short presentation with more information. And we’re looking for [...]

Busy times at Koos HQ! Yesterday Robbert-Jan presented two customer research cases to roughly 200 students at Delft University of Technology. The course was called ‘context and [...]

Hi, I’m Wout van der Weijden, a last year’s Master student at the Delft University of Technology. My specialization is Strategic Product Design, like many of Koos’ friends. In [...]