- Service design
Service design
Service design helps organisations innovate by understanding the changing needs of their customers and building an organisation that is capable of developing products and services people love to use. - Our clients
Our clients
- Our Tools
Our Tools
- Our blog
Our blog
- About Koos
About Koos
The faces and vision of Koos - Academy
Academy
Service Design Academy - Contact
Contact
Our clients
Clients we work with to improve customer experiences and create new service propositions
Aegon
The transformation to a customer-centered service provider in the insurance industry.
NOS
From customer experience design to IT implementation for a Portuguese telecom provider.
PonCat
Creating service level propositions and optimising the service delivery for engine maintenance and delivery.
JustLease
Identifying innovation opportunities and creating new service propositions for private leasing.
Bergman Clinics
Mapping the Customer Journeys of multiple clinics for medical care.
Rijkswaterstaat
Designing customer experience and implementation for all users of the Environmental Planning Act, for national and local governments.
Other clients.
Are you interested in working with us?
Please give us a call to make an appointment to have a nice cup of coffee! We are eager to meet each other and talk about the possibilities. You can always send us an email with all your service design questions!